PLAYERS' PROTECTION

Regulatory Framework of Gambling Services 

PH Casino, Bet Swagger, and PlayHub Casino are operated by USoftGaming N.V. on the basis of a remote gambling license issued by the Government of Curaçao, which is a small island of the Caribbean and an independent State belonging to the Kingdom of the Netherlands, after the dissolution of the formerly-known Netherlands Antilles.

Curaçao is one of the first jurisdictions on the world that regulated the provision of remote gambling services. The first piece of regulation in that respect was promulgated as back as in 1993, when the internet was still moving its first steps as a widespread media of communication.

In particular, the offshore provision of gaming services became a legitimate business activity under the National Ordinance on Offshore Games of Hazard of 1993 that, even today, remains the main pillar upon which many online casinos rely upon to offer their services to international players. Whilst it opened new opportunities to iGaming operators, it also sets out the first-in-history offshore framework for the rights that players must have if they choose to play in a i-gambling establishment licensed in Curaçao.

The Curaçao Ministry of Finance is tasked with supervisory powers on the remote gambling sector and it is also responsible for issuing gambling licenses. 

Any online casinos operating from within Curaçao must clearly display the Curaçao e-Gaming logo in the footer of its website. And if you click on that logo, you will be redirected to an external webpage that actually certifies the status of the gambling license concerned. In case the license is not current and/or valid, you can contact the compliance team of Curaçao e-Gaming (at this e-mail address: compliance@curacao-egaming.com) and they will investigate the matter and come back to you with the relative conclusions. 

If you feel that a certain online casino is not treating its players in a fair and honest way, you can also file a complaint with Curaçao e-Gaming (at the following e-mail address: complaints@curacao-egaming.com). Curaçao e-Gaming is the holder of the Master Gambling License, so it is also the body that can revoke any sub-licenses it issued to its licensees.

Some people argue that a Curaçao  gambling license is no real protection for players. They also say that, in order to be protected from scams and frauds from rough casinos you should always check whether an external certification, concerning the games that are offered, is in place. Let us say that we do not share those concerns for a number of good reasons:

a) Curaçao  is the home to a huge number of online casino operators, representing a big chunk of the worldwide industry. Most of       them have been in the market for a couple of decades and are recognized as leading brands in the iGaming international market.     If it were really true that Curaçao gambling licenses are worthless because they offer no real protection for players, those                   operators would not exist any longer. Money grabs are short plays that do not work in the long run ! For instance, Costa Rica did       not use to regulate its gambling industry and, as soon as fraudsters got into the market, honest operators left Costa Rica to               preserve their reputation. 

b) If you believe that there are more reputable jurisdictions out there, you should check the press. For instance, the Maltese                   gambling market has been hit by multiple and severe scandals in recent times, involving, among the others, bribery allegations         for senior public officers and the murder of a journalist (apparently commissioned by a top ranking figure of the local casino             industry).

c) Independent certifiers are private business entities, that are paid by online casinos to release their certifications. In other                   words, online casinos pay these entities to obtain a certification about the fact that the games offered by them are honest and         truly random. Unlike external audit procedures for public companies, there is no a government authority that supervises that           field. Do these entities have civil liability if, after a regular investigation, it turns out that their certifications were not accurate ?       

Our point here is that if you are really concerned about players' protection, you ought to rely on the history, on the experience, and on the reputation of the specific gambling operator. As we said in the lines above, money grabs are always short plays that do not work in the long run. USoftGaming N.V. has been on the market for 5 years now and that means that many players from all over the world trust its brands and services.

If you are interested in getting a brighter image on the gambling regulations in Curaçao  you can send an e-mail to us at the following address and we will be happy to respond: marketing@bellerophon-overseas.com

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